Privacy Policy
Fida International Spa (“Fida International Spa”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, https://fidainternationalspa.com/, contacting us, or booking our services.
This Privacy Policy explains what information we may collect, how we use it, and how we protect it.
1. Information We May Collect
When you interact with Fida International Spa, we may collect information such as:
- Name
- Mobile/telephone number
- Email address, if provided
- Appointment or booking details
- Service preferences
- Messages or enquiries sent through WhatsApp, telephone, contact forms, or other communication channels
- Information you voluntarily provide when making an enquiry or booking
- Website usage information, such as browser type, device information, IP address, and pages visited, where technically available
We request only information reasonably necessary to respond to enquiries, manage appointments, provide services, and operate our website.
2. How We Use Your Information
We may use your information to:
- Respond to enquiries and requests
- Confirm and manage appointments
- Communicate with you about your booking
- Provide information about our services
- Respond to customer support requests
- Improve our website, services, and customer experience
- Maintain business and booking records
- Send promotional or marketing communications where permitted and where you have provided the necessary consent
- Prevent misuse, fraud, or unauthorised activity
- Comply with applicable legal and regulatory requirements
3. WhatsApp and Other Communication Services
If you contact Fida International Spa through WhatsApp, telephone, social media, or another third-party communication platform, your information may also be processed according to that platform’s own privacy policy and terms.
We recommend that you avoid sending unnecessary sensitive or confidential information through public or third-party communication channels.
4. Cookies and Website Technologies
Our website may use cookies or similar technologies to improve website functionality, understand website usage, and provide a better user experience.
Third-party services used on our website may also place cookies or collect technical information according to their own policies.
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
5. Sharing of Information
We do not sell or rent your personal information.
We may share information where reasonably necessary with:
- Service providers who help us operate our website or business
- Website hosting, analytics, communication, or technology providers
- Payment or booking service providers, where applicable
- Government authorities or other parties where required by applicable law
- Professional advisers where reasonably necessary for legitimate business or legal purposes
Where third-party service providers process information on our behalf, we seek to use appropriate safeguards consistent with applicable requirements.
6. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, or loss.
However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including appointment management, business records, legal obligations, dispute resolution, and legitimate business requirements.
When information is no longer reasonably required, it may be deleted, anonymised, or securely disposed of, subject to applicable legal requirements.
8. Your Privacy Rights
Subject to applicable law, you may have rights relating to your personal data, including rights to:
- Request information about personal data we process about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information where legally applicable
- Withdraw consent where processing is based on consent
- Raise a privacy-related complaint or grievance
To make a privacy request or raise a concern, please contact Fida International Spa using the contact details provided on our website.
We may need to verify your identity before processing certain requests.
9. Children’s Privacy
Our website and services are intended for general customers and are not specifically directed toward children.
We do not knowingly request or collect personal information from children except where permitted and appropriately authorised under applicable law.
10. Third-Party Websites
Our website may contain links or connections to third-party websites, social media platforms, booking platforms, payment services, or other external services.
We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.
The updated version will be published on this page with a revised “Last Updated” date.
12. Contact Us
Fida International Spa
Raja Plaza, Doddakammanahalli,
Bannerghatta Road, Bengaluru, Karnataka 560076, India
Phone: +91 90356 26778, +91 90197 13094
Website: https://fidainternationalspa.com/
For privacy-related questions, requests, or complaints, please contact us through the contact details above.
By using our website or voluntarily providing personal information to us, you acknowledge that you have read and understood this Privacy Policy.